job description
Join a prestigious hospitality team in Bali as a Duty Manager, where you will play a pivotal role in delivering exceptional guest experiences while supporting the Front Office Manager in overseeing daily operations. This is a unique opportunity to advance your career in a dynamic, luxury-focused environment where your leadership and operational expertise will shape unforgettable stays for international travelers.
In this role, you will ensure seamless front desk operations, maintain high service standards, and foster a culture of excellence among staff. Bali’s thriving tourism industry offers a vibrant backdrop for professionals passionate about hospitality, guest satisfaction, and team development. If you thrive in fast-paced settings and are committed to delivering world-class service, this position is your gateway to a rewarding career in one of the world’s most sought-after destinations.
Responsibility
- Supervise and coordinate front office operations, ensuring smooth check-in/check-out processes and guest satisfaction.
- Assist the Front Office Manager in training, mentoring, and evaluating staff performance to maintain service excellence.
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
- Monitor room availability, reservations, and allocations to optimize occupancy and revenue.
- Ensure compliance with hotel policies, safety regulations, and industry standards.
- Prepare daily reports on front desk activities, including occupancy rates, revenue, and guest feedback.
- Collaborate with housekeeping, maintenance, and other departments to address guest needs promptly.
- Uphold a welcoming and luxurious atmosphere in all guest interactions and public areas.
Qualifications
- Minimum 3 years of experience in front office operations or guest services within the hospitality industry.
- Proven leadership skills with experience supervising or managing a team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a guest-centric approach to service.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.
- Familiarity with luxury hotel standards and a passion for delivering exceptional experiences.