job description
Join Oakwood Cameron Highlands as a Duty Manager and take the lead in delivering exceptional guest experiences in one of Southeast Asia’s most prestigious hospitality destinations. This is a unique opportunity to oversee front desk operations, ensuring seamless check-ins, check-outs, and personalized service that exceeds guest expectations.
In this dynamic role, you will coordinate room assignments, manage guest registrations, and supervise a high-performing team to maintain the highest standards of efficiency and professionalism. Your leadership will be pivotal in enhancing operational workflows, resolving guest concerns, and fostering a culture of excellence in hospitality.
Based in the vibrant and culturally rich region of Bali, this position offers a competitive salary, career growth opportunities, and the chance to work in a luxury hospitality environment that values innovation and guest satisfaction.
Responsibility
- Oversee daily front desk operations, including check-ins, check-outs, and guest registrations, ensuring a smooth and welcoming experience.
- Manage room assignments and availability to optimize occupancy and guest satisfaction.
- Lead, train, and mentor front desk staff to deliver personalized, high-quality service.
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
- Monitor and maintain accurate records of guest information, payments, and reservations.
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations.
- Implement and enforce company policies and procedures to uphold service standards.
- Prepare daily reports on occupancy, revenue, and operational performance for management review.
Qualifications
- Minimum 3 years of experience in a supervisory or managerial role within the hospitality industry.
- Proven track record in front desk operations, guest services, or hotel management.
- Excellent communication and interpersonal skills with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a guest-first mindset.
- Proficiency in hotel management software (e.g., Opera PMS, Amadeus) and Microsoft Office.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Degree in Hospitality Management, Business Administration, or a related field is preferred.
- Demonstrated leadership skills with the ability to motivate and develop a team.