job description
Join Jeeva Resorts, a premier luxury hospitality brand in Bali, as our Front Office Supervisor and play a pivotal role in delivering unforgettable guest experiences at our stunning Canggu property. In this contract-based leadership position, you will oversee our front office operations, ensuring seamless service delivery while maintaining the highest standards of professionalism and warmth that define our brand.
As the face of our resort, you will lead a dynamic team of front desk professionals, fostering a culture of excellence and guest-centric service. This role is perfect for a seasoned hospitality professional with a passion for creating memorable stays and a keen eye for operational efficiency. You will work in a fast-paced, multicultural environment where attention to detail and problem-solving skills are paramount.
Bali’s thriving tourism industry offers an exciting backdrop for your career growth, with opportunities to network with industry leaders and develop your leadership skills in one of the world’s most sought-after destinations. If you thrive in a team-oriented environment and are ready to take your hospitality career to the next level, we invite you to apply for this rewarding opportunity.
Responsibility
- Lead, train, and supervise the front office team to ensure consistent delivery of exceptional guest service and adherence to resort standards.
- Oversee daily front desk operations, including check-in/check-out processes, guest inquiries, and reservation management, ensuring efficiency and accuracy at all times.
- Handle guest complaints and escalations with professionalism, resolving issues promptly to maintain high levels of guest satisfaction and loyalty.
- Monitor and manage room inventory, allocations, and overbookings in collaboration with the reservations team to optimize occupancy and revenue.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless communication and operational alignment for a flawless guest experience.
- Prepare daily reports on front office activities, including occupancy rates, guest feedback, and revenue performance, for management review.
- Ensure compliance with resort policies, procedures, and safety protocols, including emergency response plans and data protection standards.
- Assist in the development and implementation of front office initiatives, such as upselling strategies, guest loyalty programs, and process improvements.
Qualifications
- Minimum of 2-3 years of experience in a front office or guest services role within a luxury hotel or resort, with at least 1 year in a supervisory capacity.
- Proven track record of delivering outstanding guest service and resolving complex guest issues with diplomacy and tact.
- Strong leadership skills with the ability to motivate, train, and develop a diverse team in a fast-paced environment.
- Excellent communication skills in English (both written and verbal); proficiency in Bahasa Indonesia and additional languages is a plus.
- Proficiency in property management systems (PMS) such as Opera, Amadeus, or similar platforms; experience with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including weekends, evenings, and holidays, as required by the resort’s operational needs.
- Strong organizational and multitasking skills, with the ability to prioritize tasks and manage time effectively under pressure.
- Certification in hospitality management (e.g., AHLEI, CHA) or a related field is desirable but not mandatory.