job description
Join Winbond Properties, a premier hospitality brand, as our Duty Manager / Guest Service Assistant in the vibrant heart of Canggu, Bali. This is your opportunity to be part of a dynamic team that delivers exceptional guest experiences in one of the worldâs most sought-after tropical destinations. As the face of our property, youâll ensure every guest feels welcomed, valued, and delighted from check-in to check-out.
In this role, youâll oversee the smooth operation of our front desk, manage guest inquiries with professionalism, and collaborate with cross-functional teams to uphold our high standards of service. Whether itâs resolving guest concerns, coordinating with housekeeping, or ensuring seamless check-ins, your attention to detail and passion for hospitality will shine. Baliâs booming tourism industry offers a unique chance to grow your career while enjoying the islandâs rich culture, stunning beaches, and thriving expat community.
Weâre looking for a proactive, customer-focused professional who thrives in a fast-paced environment. If you have a knack for problem-solving, a warm personality, and a commitment to excellence, this role is your gateway to a rewarding career in luxury hospitality. Apply now and become part of a team that turns every guestâs stay into an unforgettable experience!
Responsibility
- Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries, ensuring a seamless and welcoming experience.
- Manage guest relations with professionalism, addressing concerns or special requests promptly and effectively to exceed expectations.
- Coordinate with housekeeping, maintenance, and other departments to ensure all guest needs are met and property standards are upheld.
- Monitor and maintain accurate records of guest reservations, room allocations, and billing to ensure financial integrity.
- Lead and motivate the front desk team, providing training, support, and feedback to foster a high-performance culture.
- Handle cashiering duties, including processing payments, managing petty cash, and reconciling daily transactions.
- Assist in emergency situations, such as medical incidents or security concerns, by following established protocols and liaising with relevant authorities.
- Stay updated on local attractions, events, and hospitality trends to provide guests with personalized recommendations and enhance their stay.
Qualifications
- Minimum of 2 years of experience in a guest service or front desk role within the hospitality industry, preferably in a hotel or resort setting.
- Strong communication skills in English; proficiency in Bahasa Indonesia or other languages is a plus.
- Exceptional interpersonal skills with a genuine passion for delivering outstanding customer service.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment with a high level of professionalism.
- Basic computer literacy, including experience with property management systems (PMS) and Microsoft Office Suite.
- Problem-solving mindset with the ability to think on your feet and resolve issues diplomatically.
- Flexibility to work shifts, including nights, weekends, and holidays, as required by the role.
- Certification in hospitality management or related field is an advantage but not mandatory.