job description
Join PARKROYAL Collection Hotels & Resorts in the heart of Bali’s vibrant hospitality scene as a Duty Manager (Front Desk). This is your opportunity to lead a dynamic team in delivering world-class guest experiences at one of Asia’s most prestigious hotel brands. In this pivotal role, you will step into command during the absence of the Assistant Front Office Manager, overseeing all front desk operations, guest services, and team coordination to ensure seamless, luxurious stays for our discerning clientele.
Based in the bustling hub of Kuta, Badung, you’ll be at the forefront of Bali’s thriving tourism industry, where exceptional service meets tropical elegance. Your leadership will shape first impressions, resolve guest inquiries with finesse, and maintain the high standards that define the PARKROYAL Collection brand. If you thrive in fast-paced environments, possess a passion for hospitality, and excel in team management, this role is your gateway to a rewarding career in luxury hospitality.
Responsibility
- Assume full command of the Front Office in the absence of the Assistant Front Office Manager, ensuring smooth daily operations.
- Supervise and mentor front desk staff, including receptionists, operators, and concierge teams, to deliver exceptional guest service.
- Oversee check-in/check-out processes, room assignments, and guest requests with efficiency and professionalism.
- Resolve guest complaints or issues promptly, ensuring satisfaction and maintaining the hotel’s reputation.
- Coordinate with housekeeping, maintenance, and other departments to address guest needs and operational requirements.
- Monitor front desk performance metrics, including response times, guest feedback, and service standards.
- Train and develop team members on hospitality best practices, POS systems, and brand-specific protocols.
- Ensure compliance with hotel policies, safety regulations, and local hospitality laws.
Qualifications
- Minimum 3 years of experience in front desk operations or guest services within a 4- or 5-star hotel.
- Proven leadership skills with experience supervising a team in a high-volume hospitality environment.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a guest-centric mindset with a focus on service excellence.
- Proficiency in PMS (Property Management Systems) such as Opera, Amadeus, or similar.
- Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.
- Ability to work flexible shifts, including evenings, weekends, and public holidays.
- Impeccable grooming and a professional demeanor aligned with luxury hospitality standards.