job description
Join Star Hill Hotel, where exceptional hospitality meets meaningful careers. As the Director of Rooms, you will lead our front-of-house operations, ensuring unparalleled guest experiences across our luxury properties in Bali. This role is ideal for a dynamic leader passionate about hospitality, team development, and operational excellence.
At Star Hill Hotel, we believe in nurturing talent and fostering a culture of growth. You will oversee a team of dedicated professionals, driving service standards, revenue optimization, and guest satisfaction. If you thrive in a fast-paced, guest-centric environment, this is your opportunity to make a lasting impact in one of Bali’s most prestigious hotel brands.
Responsibility
- Lead and manage all front-of-house operations, including front desk, concierge, and guest services.
- Ensure seamless check-in/check-out processes and resolve guest concerns with professionalism.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee room inventory, pricing, and revenue management to maximize occupancy and profitability.
- Train, mentor, and motivate staff to deliver exceptional service standards.
- Collaborate with other departments (e.g., Housekeeping, F&B) to ensure cohesive guest experiences.
- Monitor and analyze guest feedback to drive continuous improvement.
- Uphold brand standards and compliance with local hospitality regulations.
Qualifications
- Bachelor’s degree in Hospitality Management or related field.
- Minimum 5 years of experience in hotel operations, with at least 2 years in a leadership role.
- Proven track record in managing high-end hospitality teams.
- Strong understanding of revenue management and PMS systems.
- Excellent communication, problem-solving, and interpersonal skills.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Ability to work flexible hours, including weekends and holidays.
- Passion for delivering world-class guest experiences.