job description
Join IOI City Mall Sdn Bhd, Malaysia’s largest retail mall, now expanding its digital innovation footprint to Bali, Indonesia. This Digital Project Internship offers a unique opportunity to gain hands-on experience in Information & Communication Technology (ICT) within a dynamic retail environment.
As an intern, you’ll collaborate with cross-functional teams to develop, implement, and optimize digital solutions that enhance customer engagement, streamline operations, and drive business growth. This role is perfect for tech-savvy students or recent graduates passionate about digital transformation, e-commerce, or smart retail systems.
Based in the vibrant heart of Kuta, Badung, you’ll work in a fast-paced, innovative setting while enjoying Bali’s inspiring work-life balance. Whether you’re coding, analyzing data, or brainstorming digital strategies, your contributions will have a real impact on one of Southeast Asia’s most iconic retail brands.
Responsibility
- Assist in the development and deployment of digital projects (e.g., mobile apps, web platforms, or IoT integrations) to enhance mall operations and customer experience.
- Collaborate with IT and marketing teams to gather requirements, design workflows, and test digital solutions.
- Support the maintenance and optimization of existing digital systems, including CRM, POS, and inventory management tools.
- Conduct market research on emerging retail technologies (e.g., AI, AR/VR, or automation) and propose innovative ideas.
- Create data-driven reports and dashboards to track KPIs (e.g., foot traffic, sales conversion, or app engagement).
- Assist in user training and documentation for new digital tools adopted by mall staff or tenants.
- Troubleshoot technical issues and provide first-level support for digital platforms.
- Participate in agile sprints and contribute to project timelines under supervisor guidance.
Qualifications
- Currently enrolled in or recently graduated from a Bachelor’s degree in Computer Science, IT, Digital Marketing, or related fields.
- Basic proficiency in programming languages (e.g., Python, JavaScript, SQL) or web development frameworks (e.g., React, Node.js).
- Familiarity with project management tools (e.g., Jira, Trello) and collaboration platforms (e.g., GitHub, Slack).
- Strong analytical and problem-solving skills with a data-driven mindset.
- Excellent communication skills in English (written and verbal).
- Passion for digital innovation and retail technology trends.
- Ability to work in a team-oriented, fast-paced environment with minimal supervision.
- Prior internship or project experience in ICT, e-commerce, or digital transformation is a plus.