job description
Join Damar Toba Utama as a Digital Marketing, CRM & IT Support Specialist and play a pivotal role in shaping our digital presence, enhancing customer relationships, and ensuring seamless IT operations. Based in the vibrant hub of Canggu, Bali, this position offers a unique opportunity to blend creative marketing strategies with technical expertise in a dynamic work environment.
As part of our team, you will develop and execute data-driven digital marketing campaigns, manage CRM systems to foster customer loyalty, and provide first-level IT support to maintain our digital infrastructure. Your contributions will directly impact our brand’s growth, customer satisfaction, and operational efficiency.
If you are a tech-savvy marketer with a passion for innovation and problem-solving, we invite you to apply and help us elevate our digital and customer engagement strategies to new heights.
Responsibility
- Create, curate, and manage engaging digital content (social media, blogs, email campaigns) aligned with brand guidelines and marketing objectives.
- Develop and execute CRM strategies to enhance customer retention, segmentation, and personalized communication.
- Monitor and analyze digital marketing performance using tools like Google Analytics, SEO/SEM, and social media insights to optimize campaigns.
- Provide first-level IT support, including troubleshooting hardware/software issues, assisting with system updates, and resolving user inquiries.
- Collaborate with cross-functional teams to integrate CRM data with marketing automation and sales pipelines.
- Maintain and update the company’s website, ensuring optimal performance, security, and user experience.
- Train employees on CRM software, digital tools, and best practices for customer engagement.
- Stay updated on digital marketing trends, CRM technologies, and IT solutions to recommend improvements.
Qualifications
- Bachelor’s degree in Marketing, Communications, IT, or a related field.
- Proven experience (2+ years) in digital marketing, CRM management, or IT support roles.
- Proficiency in CRM platforms (e.g., HubSpot, Salesforce, Zoho) and digital marketing tools (e.g., Google Ads, Meta Business Suite, Mailchimp).
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Basic technical knowledge of IT systems, troubleshooting, and software/hardware support.
- Excellent written and verbal communication skills in English and Indonesian.
- Creative mindset with a keen eye for detail in content creation and campaign execution.
- Ability to work independently and collaboratively in a fast-paced environment.