job description
Are you a dynamic and client-focused professional looking to thrive in a remote role within a leading digital agency? ConnectOS is seeking a proactive Digital Account Manager to join our team and manage a diverse portfolio of clients across the digital landscape. This is a unique opportunity to work from the vibrant locales of Bali while driving client success and fostering long-term relationships.
In this role, you will serve as the primary point of contact for our clients, ensuring their digital marketing strategies are executed flawlessly. You will collaborate with cross-functional teams to deliver exceptional results, from campaign management to performance reporting. If you are passionate about digital marketing, thrive in a fast-paced environment, and excel in client communication, we want to hear from you!
Join us and be part of a forward-thinking agency that values innovation, collaboration, and work-life balance. Enjoy the flexibility of remote work while contributing to impactful digital projects.
Responsibility
- Serve as the main point of contact for assigned clients, ensuring their needs and expectations are met.
- Develop and maintain strong client relationships through regular communication and strategic guidance.
- Collaborate with internal teams (e.g., marketing, design, development) to execute digital campaigns and projects.
- Monitor and report on campaign performance, providing insights and recommendations for optimization.
- Identify upsell and cross-sell opportunities to drive client growth and retention.
- Ensure timely delivery of projects and adherence to client budgets and timelines.
- Stay updated on digital marketing trends and best practices to provide informed recommendations.
- Resolve client concerns and escalate issues as needed to ensure satisfaction.
Qualifications
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- Proven experience in account management, client success, or digital marketing roles.
- Strong interpersonal and communication skills, with a focus on client relationship management.
- Familiarity with digital marketing tools and platforms (e.g., Google Analytics, social media management tools).
- Ability to analyze data and provide actionable insights to clients.
- Excellent organizational and time-management skills to handle multiple client accounts.
- Proactive attitude with a problem-solving mindset.
- Experience working remotely or in a distributed team is a plus.