job description
Join Teemcorp Staff Solutions Inc as our CRM & Customer Service Associate (Marketing Focus) and become the driving force behind exceptional customer engagement and brand loyalty in Baliâs dynamic digital landscape. This remote-first role is perfect for a detail-oriented professional who thrives at the intersection of marketing, customer relationship management (CRM), and service excellence. If youâre passionate about crafting personalized customer journeys, analyzing data to optimize engagement, and delivering outstanding support, we want you on our team!
In this role, youâll collaborate with cross-functional teams to develop and execute CRM strategies that enhance customer retention, drive repeat business, and boost brand advocacy. Youâll leverage cutting-edge tools to segment audiences, automate communications, and measure campaign effectivenessâall while ensuring every customer interaction feels personalized and valuable. Whether youâre troubleshooting customer inquiries, refining email marketing campaigns, or analyzing feedback to improve products and services, your work will directly impact our clientsâ success and satisfaction.
Baliâs vibrant digital nomad community and thriving tourism industry make it the ideal location for this role. Enjoy the flexibility of remote work while contributing to a global team that values innovation, collaboration, and work-life balance. If youâre a proactive problem-solver with a knack for turning data into actionable insights, this is your opportunity to grow your career in a fast-paced, rewarding environment.
Why join us?
- Remote-first culture: Work from anywhere in Bali (Canggu, Ubud, Denpasar, or beyond) with flexible hours.
- Impactful work: Your efforts will shape customer experiences and drive measurable business growth.
- Professional development: Access to training, mentorship, and opportunities to expand your skills in CRM, marketing, and customer service.
- Collaborative team: Join a supportive, diverse team that values your ideas and contributions.
- Competitive compensation: Enjoy a salary package that reflects your expertise and the local market.
Responsibility
- Develop, implement, and optimize CRM strategies to enhance customer engagement, retention, and loyalty across multiple channels (email, SMS, social media, etc.).
- Manage and segment customer databases to deliver targeted, personalized communications that drive conversions and repeat business.
- Design, execute, and analyze email marketing campaigns, including A/B testing, to improve open rates, click-through rates, and overall campaign performance.
- Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring a seamless experience for clients across all touchpoints.
- Collaborate with marketing, sales, and product teams to align CRM initiatives with broader business goals and customer needs.
- Monitor and report on key performance indicators (KPIs) such as customer satisfaction scores, retention rates, and campaign ROI, using data to refine strategies.
- Stay updated on industry trends, CRM tools (e.g., HubSpot, Salesforce, Mailchimp), and best practices to continuously improve customer engagement strategies.
- Gather and analyze customer feedback to identify pain points, opportunities for improvement, and actionable insights for product and service enhancements.
Qualifications
- Bachelorâs degree in Marketing, Communications, Business Administration, or a related field (or equivalent work experience).
- Minimum of 2 years of experience in CRM, customer service, or digital marketing, with a proven track record of driving customer engagement and retention.
- Proficiency in CRM platforms (e.g., HubSpot, Salesforce, Zoho) and email marketing tools (e.g., Mailchimp, Klaviyo, ActiveCampaign).
- Strong analytical skills with the ability to interpret data, generate insights, and make data-driven decisions to optimize campaigns.
- Excellent written and verbal communication skills in English, with the ability to craft compelling, customer-centric messaging.
- Experience with customer segmentation, A/B testing, and marketing automation workflows.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced, remote work environment.
- Self-motivated, detail-oriented, and passionate about delivering exceptional customer experiences.
- Familiarity with Baliâs digital nomad community or local market is a plus.