job description
Join Nanyang Tech as a Desktop Support Specialist in the vibrant and dynamic environment of Bali! This is a unique opportunity to be part of a forward-thinking company that values innovation, teamwork, and professional growth. Enjoy a friendly work environment with excellent staff benefits and clear career progression in the ever-evolving field of IT support.
As a Desktop Support Specialist, you will play a critical role in ensuring seamless IT operations for our organization. Your expertise will directly contribute to maintaining high productivity levels by resolving technical issues, optimizing system performance, and providing exceptional end-user support. Bali’s inspiring setting combined with Nanyang Tech’s commitment to employee development makes this role both rewarding and fulfilling.
If you are passionate about technology, thrive in collaborative environments, and seek a role with growth opportunities, we invite you to apply and take the next step in your IT career with us.
Responsibility
- Provide first-level IT support to end-users, troubleshooting hardware, software, and network issues efficiently.
- Install, configure, and maintain desktop computers, laptops, printers, and peripherals to ensure optimal performance.
- Manage user accounts, permissions, and access controls in Active Directory and other identity management systems.
- Diagnose and resolve technical issues related to operating systems (Windows/macOS), applications, and network connectivity.
- Collaborate with the IT team to deploy, update, and patch systems and software in a timely manner.
- Document all support requests, solutions, and follow-up actions in the IT service management system.
- Assist in the setup and maintenance of audio-visual equipment for meetings and presentations.
- Proactively identify recurring technical issues and recommend long-term solutions to improve system reliability.
Qualifications
- A diploma or degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in desktop support, IT helpdesk, or a similar role.
- Strong knowledge of Windows and macOS operating systems, as well as common business applications (Microsoft Office, etc.).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic troubleshooting tools.
- Experience with Active Directory, user account management, and group policy configurations.
- Excellent communication and interpersonal skills to interact effectively with non-technical users.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.