job description
Join PERSOL as a Desktop Support Engineer in the vibrant heart of Bali! We are seeking a skilled IT professional to provide exceptional technical support for end-user devices, ensuring seamless operations for our clients in the Information & Communication Technology sector.
In this role, you will be the go-to expert for troubleshooting, maintaining, and optimizing laptops, desktops, mobile devices, printers, and approved software. Your technical expertise will directly enhance productivity and user satisfaction, making you a key player in our dynamic IT team.
Based in Canggu, you’ll enjoy a collaborative work environment with opportunities for professional growth in one of Southeast Asia’s most exciting tech hubs. Whether you're resolving hardware issues, configuring software, or providing user training, your contributions will drive operational excellence.
If you’re passionate about IT support and thrive in a fast-paced setting, we’d love to hear from you. Apply today to take the next step in your career with a global leader in workforce solutions.
Responsibility
- Provide Level 1 and Level 2 technical support for end-user devices, including laptops, desktops, mobile devices, and printers.
- Install, configure, and troubleshoot operating systems, software applications, and hardware components.
- Diagnose and resolve network connectivity, peripheral, and system performance issues.
- Manage user accounts, permissions, and access controls in active directory and other identity management systems.
- Perform preventive maintenance and system updates to ensure optimal performance and security.
- Collaborate with IT teams to deploy new technologies and upgrades across the organization.
- Document all support requests, solutions, and follow-up actions in the IT service management system.
- Conduct user training sessions on software/hardware usage and best practices for IT security.
Qualifications
- Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 2-3 years of experience in desktop support, IT helpdesk, or a similar role.
- Proficiency in Windows/macOS/Linux operating systems and common business applications (e.g., Microsoft 365).
- Strong knowledge of hardware troubleshooting (laptops, desktops, printers, mobile devices).
- Experience with Active Directory, Group Policy, and network fundamentals (TCP/IP, DNS, DHCP).
- Excellent problem-solving and communication skills with a customer-centric approach.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator are a plus.
- Ability to work independently and as part of a team in a fast-paced environment.