job description
Are you a results-driven professional with a passion for customer service and debt recovery? Aeon Credit Service is seeking a Debt Collection Executive for a 6-month maternity cover contract in Bali, Indonesia. This is a unique opportunity to join a leading financial services provider while enjoying the vibrant work-life balance of Bali’s most dynamic locations.
In this role, you will play a critical part in managing customer accounts, ensuring timely debt recovery, and maintaining high standards of professionalism and empathy. Your ability to communicate effectively, negotiate skillfully, and meet collection targets will directly contribute to the company’s success. Whether you’re based in Canggu, Ubud, Denpasar, or other key areas, you’ll have the flexibility to work in a supportive, fast-paced environment.
If you thrive in a target-driven role and are looking for a short-term opportunity with long-term impact, we’d love to hear from you. Apply today and take the next step in your career with Aeon Credit Service!
Responsibility
- Manage a portfolio of customer accounts to ensure timely debt recovery and minimize delinquency rates.
- Conduct outbound calls to customers to negotiate payment plans, resolve disputes, and provide solutions.
- Achieve monthly and quarterly collection targets while maintaining compliance with company policies and regulatory standards.
- Document all customer interactions accurately in the system, including promises to pay and follow-up actions.
- Collaborate with cross-functional teams to escalate complex cases and improve collection strategies.
- Provide exceptional customer service, addressing inquiries and concerns with professionalism and empathy.
- Monitor and analyze account performance, identifying trends and recommending process improvements.
- Stay updated on industry best practices and legal requirements related to debt collection.
Qualifications
- Minimum 2 years of experience in debt collection, tele-collections, or customer service within the financial services sector.
- Proven track record of meeting or exceeding collection targets in a high-volume environment.
- Excellent communication and negotiation skills in English; proficiency in Indonesian (Bahasa) is a plus.
- Strong problem-solving abilities and the capacity to handle difficult conversations with tact and diplomacy.
- Familiarity with CRM systems and debt collection software; quick learner of new tools.
- Highly organized, detail-oriented, and able to manage multiple priorities under tight deadlines.
- Self-motivated with a results-driven mindset and a commitment to ethical collection practices.
- Ability to work independently and as part of a team in a remote or hybrid setting.