job description
Are you a fresh graduate looking to kickstart your career in customer service? Transec BPO is hiring Day Shift Customer Service Representatives (CSR) to join our dynamic team in Bali! This is a fantastic opportunity to develop your communication skills, work in a supportive environment, and grow with a leading BPO company.
As a Day Shift CSR, you will be the first point of contact for our valued customers, assisting them with inquiries, orders, and follow-ups across various communication channels. Whether you're resolving issues, providing product information, or ensuring customer satisfaction, your role will be pivotal in maintaining our reputation for excellence.
We offer a competitive salary, comprehensive training, and a collaborative work environment. If you're passionate about helping others and eager to learn, we'd love to hear from you!
Responsibility
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Provide accurate information about products, services, and promotions to customers.
- Process orders, returns, and exchanges efficiently while ensuring customer satisfaction.
- Follow up on customer concerns to ensure timely resolution and maintain high service standards.
- Document customer interactions and transactions accurately in our CRM system.
- Collaborate with team members and other departments to resolve complex customer issues.
- Maintain a positive and helpful attitude, even in challenging situations.
- Adhere to company policies and procedures while delivering exceptional service.
Qualifications
- Fresh graduates are welcome to apply; no prior experience required.
- Excellent communication skills in English (both written and verbal).
- Strong problem-solving abilities and a customer-focused mindset.
- Basic computer skills and familiarity with CRM systems is a plus.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- High school diploma or equivalent; higher education is an advantage.
- Willingness to work in day shifts and adapt to changing schedules.
- Team player with a positive attitude and a desire to learn and grow.