job description
Join Prime@Technology Specialists, Inc. as a Datacom Maintenance Engineer in the vibrant heart of Bali! We are seeking a skilled professional to ensure seamless data communication infrastructure, troubleshoot network issues, and maintain high-performance systems for our clients in the Information & Communication Technology sector.
In this role, you will play a critical part in managing and resolving service requests (SR) through our eCare system, ensuring minimal downtime and optimal network reliability. Based in Badung, Bali, youâll collaborate with a dynamic team to deliver cutting-edge solutions in a fast-paced, innovative environment.
If you are passionate about datacom systems, problem-solving, and thriving in a technically challenging role, this is your opportunity to grow with a leading technology firm in one of the worldâs most inspiring locations.
Responsibility
- Monitor, maintain, and troubleshoot datacom networks, switches, routers, and related infrastructure to ensure 99.9% uptime.
- Handle and resolve service requests (SR) via the eCare system, providing timely and accurate ticket updates.
- Perform routine system diagnostics, firmware updates, and hardware replacements to prevent outages.
- Collaborate with cross-functional teams to design and implement network improvements and scalability solutions.
- Conduct root cause analysis (RCA) for network failures and propose corrective actions.
- Document all maintenance activities, configurations, and incident reports for compliance and auditing.
- Provide on-call support for critical network issues outside of regular business hours.
- Stay updated with emerging datacom technologies and industry best practices.
Qualifications
- Bachelorâs degree in Computer Engineering, Telecommunications, IT, or a related field.
- Minimum 3+ years of experience in datacom maintenance, network engineering, or IT infrastructure support.
- Strong knowledge of TCP/IP, MPLS, VPN, OSPF, BGP, and Ethernet technologies.
- Hands-on experience with Cisco, Juniper, or Huawei networking equipment and troubleshooting tools.
- Familiarity with ticketing systems (e.g., eCare, ServiceNow, Jira) and ITIL processes.
- Certifications such as CCNA, CCNP, or equivalent are a plus.
- Excellent problem-solving skills and ability to work under pressure in a fast-paced environment.
- Strong communication skills in English (written and verbal).