job description
Join White Cloak Technologies, Inc. as a Service Desk Systems Administrator specializing in ServiceNow HR Service Delivery (HRSD). In this dynamic role, you will be the technical backbone of our HR service management ecosystem, ensuring seamless integration, administration, and optimization of the ServiceNow HRSD module. Based in the vibrant tech hubs of Bali, you'll collaborate with cross-functional teams to enhance employee experience through cutting-edge IT service management solutions.
This is a unique opportunity to leverage your expertise in ServiceNow administration while enjoying the work-life balance that Bali offers. Whether you're based in Canggu, Ubud, or any of Bali's tech-friendly locales, you'll play a pivotal role in transforming HR operations through innovative technology solutions.
Why This Role?
- Work in a flexible, contract-based environment with potential for long-term collaboration.
- Be part of a global team driving digital transformation in HR service delivery.
- Enjoy the benefits of working in Bali's thriving tech community with competitive compensation.
Responsibility
- Administer and maintain the ServiceNow HR Service Delivery (HRSD) module, ensuring optimal performance and user satisfaction.
- Develop, configure, and customize HRSD workflows, forms, and integrations to meet business requirements.
- Collaborate with HR and IT teams to identify process improvements and implement ServiceNow solutions.
- Provide technical support and troubleshooting for HRSD-related issues, ensuring timely resolution.
- Create and maintain documentation for HRSD configurations, processes, and best practices.
- Monitor system performance and implement upgrades or patches as needed.
- Train end-users and HR staff on ServiceNow HRSD functionalities and best practices.
- Ensure compliance with data security and governance policies within the HRSD module.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience as a ServiceNow Administrator, with specific expertise in HR Service Delivery.
- ServiceNow Certified System Administrator (CSA) or HR Service Delivery certification is a plus.
- Strong understanding of IT service management (ITSM) and HR service delivery processes.
- Experience with scripting (JavaScript, GlideScript) and ServiceNow integrations (REST, SOAP, MID Server).
- Excellent problem-solving skills and the ability to work independently in a remote or hybrid environment.
- Strong communication skills to liaise with technical and non-technical stakeholders.
- Familiarity with ITIL frameworks and HR service management best practices.