job description
Are you a tech-savvy professional with a passion for maintaining mission-critical infrastructure? Lenovo PCCW Solutions is expanding our 24x7 Data Center Operations team in Bali, and we're looking for a dedicated Data Center Operator to join us!
In this role, you'll be at the heart of our operations, ensuring seamless uptime, rapid incident response, and world-class service delivery. With a dynamic shift schedule and opportunities for career growth, this is your chance to work with cutting-edge technology in a collaborative environment.
Bali's vibrant tech scene offers a unique work-life balance, combining professional excellence with the island's renowned culture and lifestyle. If you're ITIL-certified with hands-on data center experience, we want to hear from you!
Responsibility
- Monitor and maintain data center infrastructure, including servers, networking equipment, and environmental systems.
- Perform routine inspections, troubleshooting, and preventive maintenance to ensure 99.9% uptime.
- Respond to and resolve incidents, escalating issues as needed while documenting all actions in ticketing systems.
- Manage physical security, access control, and compliance with data center policies and procedures.
- Assist with hardware installations, cabling, and rack/stack operations following industry best practices.
- Collaborate with cross-functional teams to support deployments, migrations, and disaster recovery drills.
- Maintain accurate inventory records and asset tracking for all data center equipment.
- Participate in shift handover meetings and provide detailed reports on operational status.
Qualifications
- Minimum 1 year of experience in data center operations or similar IT infrastructure roles.
- 3+ years of helpdesk or technical support experience with a focus on troubleshooting.
- ITIL v3/v4 Foundation certification (required); higher-level certifications are a plus.
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP) and server hardware.
- Ability to work rotating shifts (including nights, weekends, and holidays) in a 24x7 environment.
- Excellent problem-solving skills and the ability to work under pressure during critical incidents.
- Familiarity with data center management tools (e.g., DCIM, monitoring software) is advantageous.
- Fluent in English with strong documentation and communication skills.