job description
Are you passionate about health, wellness, and helping others make better lifestyle choices? Healthy Options is expanding its team in Bali and looking for a Customer Wellness Advisor to join our mission of promoting holistic well-being. In this role, youâll be the face of our brand, guiding customers through our premium selection of organic, natural, and sustainable products while fostering a welcoming and educational shopping experience.
As part of our dynamic team, youâll work in a vibrant, health-conscious environment where your expertise in wellness trends and customer service will directly impact the community. Whether youâre advising on supplements, skincare, or eco-friendly lifestyle products, your role will be pivotal in empowering customers to live healthier, happier lives.
This is more than a retail jobâitâs an opportunity to grow in the wellness industry, receive ongoing training, and be part of a company that values integrity, sustainability, and customer care. If youâre enthusiastic, knowledgeable, and ready to inspire others, weâd love to hear from you!
Responsibility
- Provide personalized wellness consultations to customers, recommending products tailored to their health goals and needs.
- Educate customers on the benefits of natural, organic, and sustainable products, including supplements, superfoods, and eco-friendly household items.
- Maintain in-depth knowledge of product ingredients, usage, and brand values to offer accurate and trustworthy advice.
- Assist in store operations, including inventory management, merchandising, and ensuring a clean, organized retail environment.
- Build and nurture customer relationships through exceptional service, follow-ups, and loyalty program engagement.
- Stay updated on wellness trends, new product launches, and industry best practices to continuously enhance customer interactions.
- Collaborate with the team to achieve sales targets while upholding the companyâs commitment to ethical and customer-centric service.
- Handle customer inquiries, feedback, and concerns with professionalism and empathy, ensuring a positive brand experience.
Qualifications
- Minimum of 1 year of experience in retail, customer service, or a wellness-related field (e.g., nutrition, fitness, or holistic health).
- Strong interpersonal and communication skills, with a genuine passion for helping others improve their well-being.
- Basic knowledge of health supplements, organic products, or sustainable living practices is a plus.
- Ability to work in a fast-paced environment while maintaining a friendly, patient, and approachable demeanor.
- High school diploma or equivalent; additional certifications in nutrition, wellness coaching, or related fields are advantageous.
- Fluency in English; proficiency in Bahasa Indonesia or other languages is a bonus.
- Tech-savvy with experience using POS systems and basic digital tools for customer management.
- Flexibility to work weekends, holidays, and rotating shifts as needed.