job description
Join Watsons, Asia’s leading health and beauty retailer, as a Customer Assistant at our premium location in Mitsui Outlet Park, Bali. This is your opportunity to deliver exceptional customer service in a dynamic retail environment while contributing to a brand trusted by millions across the region.
As a Customer Assistant, you will be the face of Watsons, ensuring every customer enjoys a seamless and personalized shopping experience. Your role will involve assisting with product inquiries, processing transactions, maintaining store presentation, and driving sales through proactive engagement. With Bali’s thriving tourism and retail sectors, this position offers a unique chance to grow your career in one of the most vibrant markets in Southeast Asia.
Watsons is committed to fostering a supportive and inclusive workplace where your talents are recognized and rewarded. If you are passionate about customer service, have a keen eye for detail, and thrive in a fast-paced environment, we invite you to apply and become part of our mission to make health and beauty accessible to everyone.
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on product selections.
- Process sales transactions accurately using POS systems and handle cash/card payments.
- Maintain store presentation standards, including stock replenishment, merchandising, and cleanliness.
- Achieve sales targets through upselling, cross-selling, and promoting loyalty programs.
- Handle customer inquiries, complaints, and returns professionally and efficiently.
- Collaborate with the team to ensure smooth store operations during peak hours.
- Stay updated on product knowledge, promotions, and industry trends to provide expert advice.
- Assist in inventory management, including stock takes and reporting discrepancies.
Qualifications
- Minimum high school diploma or equivalent; higher education is a plus.
- Proven experience in retail, customer service, or sales (preferably in health/beauty sector).
- Excellent communication and interpersonal skills in English; knowledge of Indonesian is advantageous.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work flexible hours, including weekends and public holidays.
- Basic computer literacy (POS systems, MS Office).
- Passion for the health and beauty industry with a willingness to learn.
- Team player with a positive attitude and strong work ethic.