job description
Join GameOne PH as a Customer Support Specialist and become the friendly voice of our brand in the digital space! This is a fantastic opportunity for IT/Computer graduates or fresh talent eager to kickstart their career in a dynamic, tech-driven environment. Youâll engage with customers across chat, email, and social media, providing timely, empathetic, and solutions-oriented support to enhance their experience.
Based in the vibrant hub of Canggu, Bali, youâll work in a collaborative, fast-paced setting where your technical knowledge and communication skills will shine. Whether troubleshooting issues, guiding users through processes, or escalating complex queries, your role is pivotal in building trust and loyalty. No prior experience? No problemâwe provide comprehensive training to set you up for success!
Why this role? Competitive salary, a supportive team, and the chance to grow in the booming ICT and gaming industry. If youâre passionate about technology, love helping others, and thrive in a customer-centric role, weâd love to hear from you!
Responsibility
- Respond to customer inquiries via live chat, email, and social media with professionalism and clarity.
- Troubleshoot technical issues and provide step-by-step guidance to resolve customer concerns.
- Document and track customer interactions and resolutions in our CRM system.
- Collaborate with cross-functional teams to escalate and resolve complex issues efficiently.
- Maintain up-to-date knowledge of company products, services, and policies to deliver accurate support.
- Identify recurring customer pain points and suggest improvements to enhance user experience.
- Ensure all communications adhere to brand tone and compliance standards.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, or a related field (fresh graduates are encouraged to apply!).
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a customer-first mindset.
- Familiarity with chat support platforms, CRM tools (e.g., Zendesk, Freshdesk), or social media management is a plus.
- Basic technical knowledge of software, hardware, or gaming systems is advantageous.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Willingness to work in Canggu, Bali (on-site or hybrid, depending on company policy).
- Passion for gaming, tech, or digital customer service is a strong asset.