job description
Join Foundever as a Technical Customer Service Representative and become part of a dynamic team providing top-tier support across chat, email, and voice channels. This role is perfect for tech-savvy professionals who thrive in a fast-paced environment, solving technical issues and delivering exceptional customer experiences. Based in beautiful Bali, you'll enjoy a vibrant work culture while growing your career in the IT and customer service industry.
As a blended support specialist, you'll handle both voice and non-voice interactions, ensuring seamless resolutions for customers. Whether troubleshooting software, guiding users through technical processes, or escalating complex issues, your expertise will be key to maintaining customer satisfaction and loyalty.
Foundever offers competitive compensation, comprehensive training, and opportunities for career advancement. If you're passionate about technology and customer service, we'd love to hear from you!
Responsibility
- Provide technical support via chat, email, and voice channels with professionalism and efficiency.
- Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
- Guide customers through step-by-step solutions for technical problems.
- Document customer interactions and solutions in the company's CRM system.
- Escalate complex technical issues to higher-tier support teams when necessary.
- Maintain up-to-date knowledge of products, services, and technical updates.
- Ensure high levels of customer satisfaction through timely and accurate support.
- Collaborate with team members to improve support processes and customer experience.
Qualifications
- High school diploma or equivalent; technical or IT-related courses are a plus.
- Proven experience in customer service, preferably in a technical support role.
- Strong technical aptitude with the ability to learn new software and tools quickly.
- Excellent communication skills in English, both written and verbal.
- Problem-solving skills with a customer-centric approach.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with CRM systems and helpdesk software is an advantage.
- Willingness to work in shifting schedules, including weekends and holidays.