job description
Join SimCorp, a global leader in investment management software, as our Lead Support Developer and become the technical bridge between our world-class solutions and clients across the globe. In this pivotal role, youâll leverage your expertise to deliver exceptional business support, troubleshoot complex technical challenges, and drive innovative solutions that empower financial institutions to thrive in dynamic markets.
As a key member of our global support team, youâll collaborate with cross-functional teamsâincluding developers, product managers, and client success specialistsâto ensure seamless integration and optimal performance of our flagship products. This is more than a support role; itâs an opportunity to shape the future of financial technology while working remotely from the vibrant tech hubs of Bali (Canggu, Ubud, Denpasar, or surrounding areas).
SimCorp offers a dynamic, inclusive work environment where your contributions directly impact clients in over 40 countries. Youâll enjoy competitive compensation, professional growth opportunities, and the flexibility to work in one of Southeast Asiaâs most sought-after digital nomad destinations. If youâre a problem-solver with a passion for fintech and a desire to lead technical support initiatives, weâd love to hear from you.
Note: This is a fully remote role with occasional virtual meetings aligned to global business hours (flexible scheduling available).
Responsibility
- Lead technical support initiatives for SimCorpâs global client base, ensuring timely resolution of complex software issues and minimizing downtime.
- Collaborate with development teams to diagnose, reproduce, and escalate bugs, driving continuous improvement in product stability and performance.
- Develop and maintain comprehensive documentation, including troubleshooting guides, FAQs, and best practices for internal teams and clients.
- Act as a technical advisor to clients, providing expert guidance on system configuration, integrations, and optimization strategies.
- Mentor junior support engineers, fostering a culture of knowledge-sharing and professional development within the team.
- Analyze support trends and client feedback to identify recurring issues, proposing proactive solutions to enhance product reliability.
- Participate in onboarding and training sessions for new clients, ensuring smooth adoption of SimCorpâs solutions.
- Contribute to post-mortem reviews for critical incidents, implementing preventive measures to mitigate future risks.
Qualifications
- Bachelorâs degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 5+ years of experience in technical support, software development, or a similar role, with at least 2 years in a leadership capacity.
- Proficiency in programming languages such as C#, Java, Python, or SQL, with hands-on experience debugging and troubleshooting enterprise software.
- Strong understanding of financial systems, investment management, or capital markets (prior experience in fintech is a plus).
- Exceptional problem-solving skills with the ability to analyze complex technical issues and communicate solutions clearly to non-technical stakeholders.
- Experience with APIs, databases (SQL/NoSQL), and cloud platforms (AWS/Azure) is highly desirable.
- Fluency in English (written and verbal); additional languages are a bonus.
- Self-motivated, detail-oriented, and able to thrive in a remote, global team environment.