job description
Are you passionate about gaming and customer service? Elite Global Sourcing Phil. Inc. is seeking a dynamic Customer Support Representative (Game Master) to join our team in beautiful Bali! In this role, you will be the bridge between players and the gaming experience, ensuring smooth gameplay, resolving inquiries, and fostering a vibrant community.
As a Game Master, you will handle player support, moderate in-game activities, and collaborate with development teams to enhance user satisfaction. This is a fantastic opportunity for gaming enthusiasts who thrive in fast-paced environments and enjoy making a real impact on player experiences.
Join us in Bali’s thriving expat community and work in a supportive, international environment while enjoying the island’s stunning beaches and vibrant culture.
Responsibility
- Provide exceptional customer support to players via chat, email, and in-game channels.
- Monitor and moderate in-game activities to ensure fair play and community guidelines compliance.
- Assist with organizing and hosting in-game events and community engagements.
- Document and escalate technical issues, bugs, and player feedback to the development team.
- Maintain up-to-date knowledge of game mechanics, updates, and promotions.
- Collaborate with cross-functional teams to improve player experience and retention.
- Analyze player feedback and trends to suggest improvements.
- Uphold a positive and professional demeanor in all player interactions.
Qualifications
- Fluency in English (written and verbal) is required.
- Passion for gaming and familiarity with online/mobile games.
- Previous experience in customer support, community management, or gaming-related roles is a plus.
- Strong problem-solving and communication skills.
- Ability to work in shifts, including weekends and holidays, as needed.
- Basic technical troubleshooting skills for game-related issues.
- Team player with a proactive and adaptable mindset.
- Based in or willing to relocate to Bali, Indonesia.