job description
Join TTEC in beautiful Bali and take your career to the next level as a Financial Customer Support Specialist. This is your chance to earn a competitive salary while delivering exceptional service in a dynamic, fast-paced environment. As part of our global team, you’ll play a key role in ensuring customer satisfaction by providing expert financial support through chat and digital channels.
At TTEC, we value your skills and offer a rewarding work experience with opportunities for growth. Whether you're assisting customers with financial inquiries, resolving complex issues, or contributing to team success, your work will have a direct impact on our clients’ businesses. Enjoy the flexibility of working in one of Bali’s most vibrant locations while building a stable and fulfilling career.
If you’re a motivated professional with a passion for customer service and a knack for financial support, this role is perfect for you. Apply today and start earning up to IDR 26,000,000 per month in a role that offers both stability and growth.
Responsibility
- Provide real-time financial support to customers via chat, email, and other digital channels.
- Assist customers with account inquiries, transaction issues, and financial product information.
- Resolve complex customer concerns efficiently while maintaining a high level of professionalism.
- Collaborate with team members to ensure seamless service delivery and customer satisfaction.
- Document customer interactions accurately in our CRM system for future reference.
- Stay updated on financial products, policies, and industry trends to provide accurate information.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- Minimum 1-2 years of experience in customer service, preferably in financial or banking sectors.
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Familiarity with financial products, services, and basic accounting principles is a plus.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using CRM software and digital communication tools.
- High school diploma or equivalent; a degree in Finance, Business, or related fields is advantageous.
- Willingness to work flexible shifts, including weekends and holidays, as needed.