job description
Join RecruitFirst, a leading recruitment agency, as a Customer Support Specialist (Email & Live Chat) and become the voice of exceptional service for our clients! This is a fantastic opportunity to work remotely from the beautiful island of Bali while earning a competitive salary of up to $3,000 per month, plus a completion bonus upon successful contract fulfillment.
In this 6-month contract role, youâll be the first point of contact for customers, providing timely and professional support via email and live chat. Whether you're troubleshooting issues, answering inquiries, or ensuring a seamless customer experience, your communication skills and problem-solving abilities will shine. This role is perfect for detail-oriented individuals who thrive in a fast-paced environment and are passionate about delivering top-notch service.
As a remote-based position, youâll enjoy the flexibility of working from your preferred location in Baliâwhether itâs the vibrant streets of Canggu, the cultural hub of Ubud, or the serene beaches of Jimbaran. With a supportive team and a collaborative work culture, youâll have the opportunity to grow your skills while contributing to the success of our clients.
If youâre a proactive communicator with a knack for resolving customer queries efficiently, weâd love to hear from you! Apply now and take the next step in your customer service career with RecruitFirst.
Responsibility
- Respond to customer inquiries via email and live chat in a timely, professional, and empathetic manner.
- Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams when necessary.
- Maintain a high level of accuracy and attention to detail in all customer interactions.
- Document customer interactions, feedback, and resolutions in the companyâs CRM system.
- Collaborate with internal teams to ensure customer concerns are addressed promptly and effectively.
- Monitor and analyze customer feedback to identify trends and suggest improvements for service quality.
- Adhere to company policies and procedures while maintaining a positive and customer-centric attitude.
- Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
Qualifications
- Minimum of 1-2 years of experience in customer support, preferably in email and live chat environments.
- Excellent written communication skills in English, with the ability to convey information clearly and professionally.
- Strong problem-solving skills and the ability to think on your feet in a fast-paced setting.
- Familiarity with CRM systems (e.g., Zendesk, Freshdesk, or similar) is a plus.
- Ability to work independently and manage time effectively in a remote work environment.
- High level of empathy and patience when dealing with customer concerns.
- Basic technical troubleshooting skills to assist customers with common issues.
- Reliable internet connection and a quiet workspace for remote work.