job description
Join AIDO HEALTH as a Paid Customer Support Intern and kickstart your career in a dynamic, health-focused environment. This role offers hands-on experience in customer service, product education, and relationship-building within the healthcare industry. You'll work closely with our team to ensure customers receive exceptional support while gaining valuable skills in communication, problem-solving, and product knowledge.
Based in beautiful Bali, this internship provides a unique opportunity to grow professionally while enjoying the island's vibrant culture. Whether you're assisting customers with inquiries, educating them on our health products, or contributing to process improvements, your work will directly impact our mission of promoting wellness.
We're looking for enthusiastic individuals who are passionate about customer service and eager to learn. If you're a quick learner with a friendly demeanor and a desire to make a difference, we'd love to hear from you!
Responsibility
- Provide friendly and professional customer support via phone, email, and chat.
- Educate customers about AIDO HEALTH products, features, and benefits.
- Assist customers with inquiries, orders, and troubleshooting.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the team to improve customer service processes.
- Handle customer complaints and escalate issues as needed.
- Participate in training sessions to enhance product knowledge.
- Contribute to a positive and supportive team environment.
Qualifications
- Currently enrolled in or recently graduated from a relevant degree program (e.g., Business, Communications, Health Sciences).
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Strong interpersonal skills with a customer-focused mindset.
- Basic computer skills and familiarity with CRM tools (training provided).
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and willingness to learn.
- Previous customer service experience is a plus but not required.
- Availability to work part-time or full-time during the internship period.