job description
Join PT Yay Enak Semua, a dynamic F&B company, as a Customer Service & Social Media Specialist! In this role, you will be the voice of our brand, managing customer interactions across digital platforms while ensuring exceptional service. Based in beautiful Bali, this is a fantastic opportunity to grow your career in a vibrant, customer-focused environment.
As part of our team, you will handle customer inquiries, resolve complaints, and engage with our audience on social media. Your ability to communicate effectively and maintain a positive brand image will be key to our success. If you are passionate about customer service and social media, we want to hear from you!
Responsibility
- Manage customer inquiries and complaints via WhatsApp, email, and social media platforms.
- Respond promptly and professionally to customer feedback, ensuring high satisfaction levels.
- Monitor and engage with customers on social media to build brand loyalty.
- Collaborate with the marketing team to create engaging social media content.
- Maintain accurate records of customer interactions and resolutions.
- Identify trends in customer feedback and suggest improvements to enhance service quality.
- Assist in resolving escalated customer issues with a solutions-oriented approach.
- Stay updated on company products and promotions to provide accurate information.
Qualifications
- Minimum 1 year of experience in customer service, preferably in the F&B industry.
- Excellent written and verbal communication skills in English and Bahasa Indonesia.
- Proficient in using WhatsApp, email, and social media platforms for customer engagement.
- Strong problem-solving skills and ability to handle customer complaints effectively.
- Basic knowledge of social media management and content creation.
- Ability to work independently and as part of a team in a fast-paced environment.
- High school diploma or equivalent; additional qualifications in hospitality or marketing are a plus.
- Familiarity with CRM tools or customer service software is an advantage.