job description
Join Gree Electric Appliances Indonesia, a global leader in air conditioning and home appliance solutions, as our After Sales Service Supervisor in beautiful Bali! This is your chance to lead a dynamic team, drive customer satisfaction, and grow your career with a company that values innovation and excellence.
As the After Sales Service Supervisor, you will oversee our service operations across key locations in Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. Youâll play a pivotal role in ensuring our customers receive top-tier service, resolving technical issues, and maintaining our reputation for reliability. This role offers a unique blend of leadership, problem-solving, and hands-on technical work, making it ideal for someone who thrives in a fast-paced environment.
At Gree, we believe in fostering talent and providing opportunities for growth. Youâll work with a solid, collaborative team, receive ongoing training, and have the chance to advance your career in a company thatâs expanding its footprint in Indonesia. If youâre passionate about customer service, technical expertise, and leadership, this is the perfect role to showcase your potential and take the next step in your professional journey.
Bali isnât just a workplaceâitâs a lifestyle. Enjoy the islandâs vibrant culture, stunning landscapes, and a work-life balance thatâs hard to beat. Whether youâre based in Cangguâs digital nomad hub, Ubudâs tranquil retreat, or Denpasarâs bustling city center, youâll find a community that supports both personal and professional growth.
Ready to make an impact? Apply now and become a key player in Greeâs mission to deliver excellence in after-sales service!
Responsibility
- Lead and supervise a team of after-sales service technicians to ensure timely and high-quality service delivery.
- Oversee the installation, maintenance, and repair of Gree air conditioning and home appliance products across Bali.
- Develop and implement service standards, procedures, and best practices to enhance customer satisfaction and operational efficiency.
- Coordinate with the sales and logistics teams to ensure seamless service operations and inventory management.
- Handle escalated customer complaints and technical issues, providing solutions that align with company policies and customer expectations.
- Monitor service performance metrics, analyze data, and report on key performance indicators (KPIs) to senior management.
- Conduct regular training sessions for technicians to improve their technical skills and customer service abilities.
- Ensure compliance with safety regulations and company policies during all service activities.
Qualifications
- Minimum 3-5 years of experience in after-sales service, technical support, or a related field, with at least 1-2 years in a supervisory role.
- Strong technical background in air conditioning, home appliances, or HVAC systems is highly preferred.
- Proven leadership skills with the ability to manage, motivate, and develop a team of technicians.
- Excellent problem-solving and decision-making abilities, with a customer-centric approach.
- Fluency in English and Bahasa Indonesia, both written and verbal.
- Strong communication and interpersonal skills, with the ability to build relationships with customers and team members.
- Experience with service management software, CRM tools, and Microsoft Office Suite.
- Willingness to travel within Bali and occasionally to other regions as required.