job description
Are you a customer-focused professional looking to kickstart your career with a leading utilities group? PERSOL is currently seeking a dedicated Call Centre Officer to join our team in Geylang Bahru. In this role, you will be the first point of contact for our customers, ensuring their inquiries are handled with professionalism, efficiency, and empathy.
You will be responsible for managing high-volume communications across various digital platforms and telephone channels. We are looking for someone who thrives in a fast-paced environment, has a passion for problem-solving, and is committed to delivering exceptional service standards that align with our client's reputation.
Responsibility
- Handle inbound customer inquiries via phone, email, and live chat platforms professionally.
- Address and resolve customer complaints regarding utility services with a focus on first-call resolution.
- Maintain accurate records of customer interactions and service requests in the CRM system.
- Escalate complex issues to relevant departments while keeping the customer informed throughout the process.
- Provide accurate information regarding billing, service interruptions, and new account setups.
- Participate in ongoing training to stay updated on service policies and operational procedures.
- Collaborate with internal teams to improve customer service workflows and efficiency.
Qualifications
- Minimum GCE 'N'/'O' Levels or equivalent qualification.
- Prior experience in a call centre, customer service, or retail environment is preferred.
- Strong command of English, both verbal and written; proficiency in a second language is a plus.
- Ability to remain calm and composed when handling difficult customer situations.
- Competent in basic computer skills and navigation of multiple digital platforms.
- Comfortable working in a fast-paced, high-volume service environment.
- Ability to commit to the duration of the contract period.