job description
Join SkyeChip Sdn Bhd as a Customer Support Engineer in the vibrant heart of Bali! We are seeking a technically skilled and customer-focused professional to bridge the gap between our innovative semiconductor solutions and our global clientele. At SkyeChip, we pride ourselves on delivering cutting-edge technology with exceptional service, and we reward high performance with a competitive benefits package tailored to your needs.
As a Customer Support Engineer, you will play a pivotal role in ensuring client satisfaction by providing expert technical assistance, troubleshooting complex issues, and collaborating with cross-functional teams to deliver seamless solutions. Based in Bali’s dynamic tech hub, you’ll enjoy a work environment that blends professional growth with the island’s inspiring lifestyle.
If you’re passionate about technology, problem-solving, and building lasting client relationships, this is your opportunity to thrive in a forward-thinking company that values your contributions.
Responsibility
- Provide timely and effective technical support to clients via phone, email, and remote sessions, ensuring high levels of customer satisfaction.
- Diagnose and resolve hardware and software issues related to semiconductor products, leveraging deep technical knowledge.
- Collaborate with R&D, engineering, and sales teams to address client concerns and improve product performance.
- Develop and maintain technical documentation, including FAQs, troubleshooting guides, and best practices for internal and external use.
- Conduct product training sessions for clients and internal teams to enhance understanding and adoption of SkyeChip solutions.
- Monitor and analyze customer support metrics to identify trends and recommend process improvements.
- Act as a liaison between customers and development teams to communicate feedback and prioritize feature requests.
- Stay updated on industry trends and emerging technologies to provide proactive support and innovative solutions.
Qualifications
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related technical field.
- Minimum 2-3 years of experience in customer support, technical support, or a similar role within the semiconductor or electronics industry.
- Strong understanding of semiconductor devices, embedded systems, or PCB design.
- Excellent problem-solving and analytical skills with a customer-centric approach.
- Proficient in English (written and verbal) with the ability to explain technical concepts clearly to non-technical audiences.
- Experience with troubleshooting tools, diagnostic software, and remote support platforms.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
- Ability to work independently and collaboratively in a fast-paced, global environment.