job description
Are you looking for a stable career opportunity in a dynamic environment? PERSOL is seeking a dedicated and proactive Customer Support Assistant to join our team for a 1-year contract role based in the Changi area. This is a fantastic opportunity for individuals who thrive in fast-paced operational settings and are committed to providing exceptional service.
As a key point of contact, you will play an integral role in ensuring smooth customer operations and administrative efficiency. In return for your hard work, we offer a competitive salary package of up to $4,000 per month, plus a 1-month completion bonus upon successful fulfillment of your contract. This position offers a structured work-life balance with standard office hours or a rotational shift pattern to suit various schedules.
If you have excellent communication skills, a positive attitude, and the ability to solve problems on the fly, we want to hear from you!
Responsibility
- Manage day-to-day customer enquiries via phone, email, and live chat platforms professionally.
- Maintain accurate customer records and database updates in compliance with company standards.
- Provide administrative support to the operations team to ensure seamless workflow at the Expo location.
- Handle feedback and resolve customer issues with a focus on first-call resolution and service excellence.
- Coordinate with internal departments to facilitate timely processing of customer requests and orders.
- Generate daily or weekly operational reports for management review.
- Assist in ad-hoc administrative tasks as required by the site supervisor.
Qualifications
- Minimum GCE 'O' Level, Diploma, or equivalent qualification.
- At least 1-2 years of relevant experience in customer service, helpdesk, or administrative support roles.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a patient and empathetic customer-oriented mindset.
- Ability to commit to the full 1-year contract duration.
- Must be comfortable with flexible working hours, including weekend shifts if required.