job description
Join PT. XYZ GO PRINT INDONESIA as a Customer Support Administrator and become the backbone of our customer service excellence in Bali. In this dynamic role, you will serve as the primary point of contact for clients, providing expert assistance, resolving inquiries, and ensuring seamless communication between customers and our team. Based in the vibrant hub of Canggu, this position offers a unique opportunity to work in a fast-paced, collaborative environment while enjoying the island's renowned work-life balance.
Your mission will be to deliver outstanding service that reflects our commitment to quality and customer satisfaction. Whether addressing product inquiries, troubleshooting issues, or processing orders, your professionalism and problem-solving skills will directly impact our reputation and growth. We value individuals who are passionate about service, detail-oriented, and eager to contribute to a company that thrives on innovation and teamwork.
If you are a proactive communicator with a knack for multitasking and a desire to grow in the administrative field, we invite you to apply. This role is perfect for those who enjoy interacting with people, solving challenges, and being part of a company that invests in its employees' development.
Responsibility
- Provide timely and professional responses to customer inquiries via phone, email, and chat, ensuring high satisfaction and resolution rates.
- Process and track customer orders, deliveries, and service requests using internal systems, maintaining accuracy and efficiency.
- Resolve customer complaints and issues with empathy and effectiveness, escalating complex cases to the appropriate departments when necessary.
- Maintain detailed records of customer interactions, transactions, and feedback in the company database for future reference and analysis.
- Collaborate with sales, logistics, and technical teams to ensure seamless coordination and delivery of services to clients.
- Assist in preparing reports, presentations, and administrative documents to support management decisions and operational improvements.
- Stay updated on company products, services, and policies to provide accurate and informed assistance to customers.
- Contribute to a positive and productive work environment by supporting team members and participating in training or development programs.
Qualifications
- Minimum of 1 year of experience in customer service, administration, or a related field, preferably in a fast-paced environment.
- Excellent verbal and written communication skills in both English and Bahasa Indonesia.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and customer relationship management (CRM) software.
- Strong organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines.
- Problem-solving mindset with a customer-centric approach and the ability to handle challenging situations with composure.
- High school diploma or equivalent; a bachelor's degree in Business Administration, Communications, or a related field is a plus.
- Familiarity with the printing industry or B2B services is advantageous but not required.
- Willingness to work in Canggu, Bali, with a flexible schedule to accommodate customer needs during peak hours.