job description
Join our dynamic team as a Customer Success Sales Agent (Telesales) and play a pivotal role in driving business growth through outbound sales and exceptional customer service. Based in the vibrant location of Bali, you will have the opportunity to connect with customers, understand their needs, and provide tailored solutions that enhance their experience. This role is perfect for individuals who are passionate about sales, customer success, and building long-lasting relationships.
As a key member of our sales team, you will be responsible for lead follow-ups, outbound calls, and ensuring customer satisfaction. Your efforts will directly contribute to the company's success and growth. We offer a competitive salary, a supportive work environment, and the chance to make a real impact.
Responsibility
- Conduct outbound sales calls to potential customers and follow up on leads.
- Provide exceptional customer service and support to ensure customer satisfaction.
- Identify customer needs and offer tailored solutions to meet their requirements.
- Maintain accurate records of customer interactions and sales activities.
- Achieve and exceed sales targets and performance metrics.
- Collaborate with the sales and customer success teams to enhance the overall customer experience.
- Stay updated on product knowledge and industry trends to provide informed recommendations.
- Handle customer inquiries and resolve issues in a timely and professional manner.
Qualifications
- Proven experience in telesales, customer service, or a related field.
- Excellent communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Ability to work independently and as part of a team.
- Proficiency in using CRM software and sales tools.
- High school diploma or equivalent; additional qualifications in sales or marketing are a plus.
- Self-motivated with a results-driven approach.
- Ability to handle rejection and maintain a positive attitude.