job description
Join Loop Contact Solutions Inc. as an After-Hours Customer Support Representative and become part of our pioneering team in Bali! This is a unique opportunity to work in a dynamic, remote-friendly environment while delivering exceptional customer service during non-standard hours. If you thrive in a fast-paced setting and enjoy helping customers, this role is perfect for you.
As a key member of our team, you will handle inquiries, resolve issues, and ensure customer satisfaction during after-hours shifts. This position offers competitive compensation, flexible scheduling, and the chance to grow within a global company. Bali’s vibrant culture and remote work flexibility make this an ideal role for those seeking work-life balance.
Apply now and take the first step toward a rewarding career in customer support!
Responsibility
- Provide exceptional customer support via phone, email, and chat during after-hours shifts.
- Respond to customer inquiries, resolve complaints, and escalate issues as needed.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure their issues are fully resolved.
- Collaborate with team members to improve customer service processes.
- Adhere to company policies and procedures while delivering high-quality support.
- Handle sensitive customer information with confidentiality and professionalism.
- Meet and exceed performance metrics, including response time and customer satisfaction scores.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service, call center, or related roles.
- Excellent communication skills in English (written and verbal).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently in a remote setting during after-hours shifts.
- Proficiency in using CRM software and basic computer applications.
- Flexibility to adapt to changing schedules and customer needs.
- Positive attitude and a passion for delivering outstanding service.