job description
Are you passionate about building lasting client relationships and driving business growth? Enable Business Pte. Ltd. is seeking a dynamic Customer Success & Renewal Specialist to join our team in beautiful Bali. In this role, you will be the bridge between our clients and our solutions, ensuring seamless renewals, high retention rates, and exceptional customer satisfaction across Singapore and Malaysia.
As a key player in our Customer Success team, you will proactively engage with clients to understand their needs, address concerns, and demonstrate the ongoing value of our services. Your efforts will directly contribute to revenue growth and long-term client partnerships. If you thrive in a collaborative, results-driven environment and have a knack for turning challenges into opportunities, this is the perfect role for you!
Join us and be part of a company that values innovation, teamwork, and customer-centric solutions. Enjoy the vibrant culture of Bali while advancing your career in a global business setting.
Responsibility
- Drive client renewal processes by identifying upsell and cross-sell opportunities to maximize revenue.
- Build and maintain strong relationships with key stakeholders to ensure high customer satisfaction and retention.
- Monitor client health scores and proactively address risks to prevent churn.
- Collaborate with sales, marketing, and product teams to align strategies and enhance customer success initiatives.
- Conduct regular business reviews with clients to showcase value and gather feedback for continuous improvement.
- Develop and implement renewal strategies tailored to client needs and market trends.
- Track and report on renewal metrics, providing insights to leadership for data-driven decision-making.
- Stay updated on industry trends and competitive landscape to position our solutions effectively.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in customer success, account management, or sales roles, preferably in B2B environments.
- Strong interpersonal and communication skills, with the ability to influence and negotiate effectively.
- Analytical mindset with proficiency in CRM tools (e.g., Salesforce, HubSpot) and data analysis.
- Results-driven with a track record of meeting or exceeding renewal and retention targets.
- Ability to work independently and collaboratively in a fast-paced, remote-friendly environment.
- Familiarity with SaaS or technology solutions is a plus.
- Fluency in English; additional languages (e.g., Bahasa Malaysia, Mandarin) are advantageous.