job description
Join PT. Lalu Lintas Lancar as a Customer Success Manager and play a pivotal role in driving the adoption of our cutting-edge integrated fleet ecosystem across Bali’s dynamic logistics and transportation sector. Based in the vibrant Badung region (covering Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta), you’ll manage a diverse portfolio of mid-market and SMB accounts, ensuring client satisfaction while uncovering expansion opportunities to fuel business growth.
This is a unique chance to blend your customer-centric approach with strategic thinking in a fast-paced industry. You’ll collaborate with cross-functional teams to deliver tailored solutions, optimize fleet performance, and build long-term partnerships with clients in Bali’s thriving logistics landscape.
If you’re passionate about relationship-building, problem-solving, and revenue growth, this role offers the perfect platform to make a tangible impact while advancing your career in a forward-thinking company.
Responsibility
- Manage a portfolio of mid-market and SMB clients in Bali’s logistics sector, ensuring high satisfaction and retention rates.
- Drive adoption and utilization of our integrated fleet management solutions, providing training and support as needed.
- Identify and capitalize on upsell and cross-sell opportunities to expand client accounts and revenue streams.
- Serve as the primary point of contact for assigned clients, addressing inquiries, resolving issues, and escalating concerns internally.
- Collaborate with sales, product, and technical teams to align client needs with company capabilities.
- Monitor key performance metrics (e.g., NPS, churn rate, adoption rates) and implement strategies for improvement.
- Develop and present quarterly business reviews (QBRs) to highlight value delivered and future roadmaps.
- Stay updated on industry trends in fleet management and logistics to provide proactive, data-driven recommendations.
Qualifications
- Bachelor’s degree in Business, Marketing, Logistics, or a related field; or equivalent work experience.
- Minimum 3+ years of experience in Customer Success, Account Management, or Sales within the logistics, SaaS, or tech industry.
- Proven track record of managing client portfolios and driving revenue growth through retention and expansion.
- Excellent communication and presentation skills in English (written and verbal).
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and fleet management software is a plus.
- Ability to work independently in a remote or hybrid setting, with occasional travel to client sites in Bali.
- Passion for building long-term relationships and delivering exceptional customer experiences.