job description
Are you a curious, detail-oriented student or recent graduate with a passion for engineering, data science, or customer success? Invigilo Technologies is seeking a motivated Customer Success Intern to join our dynamic team in Bali, Indonesia (remote from key locations).
In this role, you’ll bridge the gap between technical expertise and customer satisfaction, helping clients maximize the value of our cutting-edge solutions. You’ll collaborate with cross-functional teams, analyze user data, and contribute to scalable success strategies—all while gaining hands-on experience in a fast-paced tech environment.
This is a paid internship offering competitive compensation, flexible remote work, and the chance to grow with a forward-thinking company. If you thrive in problem-solving, love data-driven insights, and enjoy building relationships, we’d love to hear from you!
Responsibility
- Assist in onboarding new clients, ensuring smooth adoption of Invigilo’s products and services.
- Monitor customer health metrics and proactively identify opportunities for engagement or upselling.
- Collaborate with engineering and product teams to relay customer feedback and influence roadmap priorities.
- Analyze usage data to derive actionable insights and recommend improvements to customer workflows.
- Develop and maintain knowledge base articles, tutorials, and FAQs to empower self-service support.
- Participate in customer meetings, demonstrations, and training sessions to enhance satisfaction.
- Track and report on key performance indicators (KPIs) related to customer retention and success.
- Contribute to process automation initiatives to streamline customer success operations.
Qualifications
- Currently pursuing or recently completed a degree in Engineering, Data Science, Computer Science, or a related field.
- Strong analytical skills with experience in data interpretation, Excel, or SQL (Python/R is a plus).
- Excellent written and verbal communication skills in English.
- Passion for technology and a customer-centric mindset.
- Ability to work independently in a remote setting with minimal supervision.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) or customer success platforms is advantageous.
- Problem-solving attitude with a keen eye for detail.
- Based in or willing to relocate to Bali, Indonesia (Canggu, Ubud, Denpasar, etc.).