job description
Are you passionate about delivering exceptional customer service in the property sector? Join our dynamic team as a Customer Services Executive (Property) and play a pivotal role in managing property owner and tenant services, ensuring smooth operations, and maintaining high standards of customer satisfaction.
In this role, you will be responsible for coordinating property maintenance, rental and sales activities, and daily operations. You will also handle GRR administration, ensuring compliance and efficiency. This is an excellent opportunity for individuals with strong organizational skills and a customer-centric approach to thrive in a fast-paced environment.
If you are detail-oriented, proactive, and have a knack for problem-solving, we invite you to apply and become a part of our growing team.
Responsibility
- Manage and coordinate property owner and tenant services, ensuring high levels of satisfaction.
- Oversee property maintenance activities, including scheduling repairs and inspections.
- Coordinate rental and sales activities, including property viewings, lease agreements, and sales contracts.
- Handle GRR (Gross Rental Revenue) administration, ensuring accurate and timely reporting.
- Manage daily operations, including responding to inquiries, resolving issues, and maintaining property records.
- Liaise with property owners, tenants, and service providers to ensure smooth operations.
- Develop and implement customer service strategies to enhance tenant and owner experiences.
- Ensure compliance with local regulations and company policies.
Qualifications
- Bachelor's degree in Business Administration, Real Estate, or a related field.
- Proven experience in customer service, property management, or a related role.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficiency in property management software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Knowledge of local property laws and regulations is a plus.
- Fluency in English; additional languages are an advantage.