job description
Join CTI International as a Customer Services Executive and become a vital part of our dynamic team in Bali. In this role, you will be responsible for ensuring seamless coordination between production schedules, material planning, and customer delivery commitments. Your expertise will directly impact customer satisfaction and operational efficiency, making you a key player in our success.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will work in a collaborative environment that values innovation, professionalism, and excellence. This is an exceptional opportunity to grow your career in the manufacturing, transport, and logistics industry while enjoying the unique lifestyle that Bali offers.
If you are a proactive, detail-oriented professional with a passion for customer service and logistics, we invite you to apply and take the next step in your career with us.
Responsibility
- Coordinate production schedules to ensure timely delivery of products to customers.
- Manage material planning and inventory to support smooth production operations.
- Liaise with customers to understand their requirements and provide exceptional service.
- Monitor and track shipments to ensure on-time delivery and resolve any issues that arise.
- Collaborate with internal teams, including production, logistics, and sales, to optimize workflows.
- Maintain accurate records of customer interactions, orders, and deliveries.
- Identify opportunities for process improvements to enhance efficiency and customer satisfaction.
- Prepare and present reports on production status, delivery performance, and customer feedback.
Qualifications
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 2 years of experience in customer service, logistics, or a similar role.
- Strong organizational and time-management skills with the ability to multitask.
- Excellent communication and interpersonal skills to build relationships with customers and teams.
- Proficiency in using ERP or logistics software is a plus.
- Analytical mindset with problem-solving abilities to address operational challenges.
- Fluency in English; additional languages are an advantage.
- Ability to work independently and as part of a team in a fast-paced environment.