job description
Join Astra Credit Companies as a Customer Service Telephony Agent (DELTA) in the vibrant heart of Bali and become the frontline of financial solutions for our valued customers. In this dynamic role, you’ll be the voice of our company, delivering exceptional service while building a rewarding career in the financial services industry.
As a trusted name in Indonesia’s financial sector, Astra Credit Companies empowers individuals and businesses with innovative credit solutions. This is your opportunity to grow with a leading organization, develop your communication skills, and make a tangible impact on customer satisfaction and financial inclusion.
Based in Bali, you’ll enjoy a supportive work environment, competitive compensation, and the chance to work with a team that values professionalism, empathy, and continuous learning. Whether you’re resolving inquiries, guiding customers through financial processes, or identifying opportunities to enhance their experience, your role is critical to our success.
If you’re passionate about customer service, thrive in a fast-paced environment, and want to advance your career in finance, we’d love to hear from you. Apply today and take the first step toward a fulfilling career with Astra Credit Companies!
Responsibility
- Serve as the primary point of contact for customers via phone, providing timely and accurate responses to inquiries about financial products, services, and account management.
- Resolve customer concerns with professionalism and empathy, ensuring a positive experience and fostering long-term relationships.
- Process customer requests, including loan applications, payment arrangements, and account updates, while adhering to company policies and compliance standards.
- Identify customer needs and recommend appropriate financial solutions, such as credit products or payment plans, to meet their goals.
- Collaborate with internal teams, including sales, operations, and collections, to ensure seamless service delivery and customer satisfaction.
- Maintain detailed records of customer interactions in our CRM system, ensuring data accuracy and confidentiality.
- Meet and exceed performance targets, including call handling time, customer satisfaction scores, and first-contact resolution rates.
- Stay updated on company products, services, and industry regulations to provide informed and compliant support.
Qualifications
- Minimum high school diploma or equivalent; a degree in finance, business, or a related field is a plus.
- Proven experience in customer service, preferably in the financial services, banking, or telecommunication sectors.
- Excellent verbal and written communication skills in English and Bahasa Indonesia, with a clear and professional phone manner.
- Strong problem-solving abilities and a customer-centric mindset, with a focus on delivering solutions that exceed expectations.
- Proficiency in using computers, CRM software, and telephony systems to manage customer interactions efficiently.
- Ability to work in a fast-paced environment, multitask, and adapt to changing priorities while maintaining attention to detail.
- High level of integrity and commitment to maintaining customer confidentiality and data security.
- Willingness to work in shifts, including evenings and weekends, as required by business needs.