job description
Join Mitracomm Ekasarana as a Customer Service Team Leader in the vibrant heart of Bali! This is your opportunity to lead a dynamic team in delivering exceptional service to clients while fostering a culture of excellence and collaboration. Based in one of Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll play a pivotal role in shaping customer experiences and driving operational success.
As a Team Leader, you’ll oversee daily operations, mentor team members, and ensure service standards align with company goals. Your leadership will directly impact customer satisfaction, team performance, and business growth. With a competitive salary of IDR 4,000,000 per month, this contract role offers a unique blend of professional development and the chance to live and work in paradise.
If you’re a results-driven professional with a passion for customer service and team leadership, we want to hear from you. Apply today and take the next step in your career with a trusted name in Indonesia’s service industry.
Responsibility
- Lead and supervise a team of customer service representatives to ensure high-quality service delivery.
- Monitor and evaluate team performance, providing constructive feedback and coaching to improve productivity.
- Develop and implement strategies to enhance customer satisfaction and resolve escalated issues efficiently.
- Collaborate with cross-functional teams to streamline processes and improve service workflows.
- Track key performance indicators (KPIs) and prepare regular reports for management review.
- Conduct training sessions and onboarding for new team members to ensure alignment with company standards.
- Foster a positive and motivating work environment to boost team morale and engagement.
- Stay updated on industry trends and best practices to drive continuous improvement in service quality.
Qualifications
- Minimum 2+ years of experience in a customer service or call center environment, with at least 1 year in a leadership role.
- Proven ability to manage, mentor, and motivate teams to achieve targets.
- Excellent communication and interpersonal skills in both English and Indonesian.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word).
- Ability to work under pressure and handle multiple priorities in a fast-paced environment.
- Bachelor’s degree in Business, Communications, or a related field is a plus.
- Familiarity with Bali’s business landscape and cultural nuances is advantageous.