job description
Join Foundever, a global leader in customer experience solutions, as a Customer Service Representative in the vibrant and dynamic locations of Bali, Indonesia! This is an exciting opportunity for high school, K-12, or college graduates—whether you have BPO experience or not—to kickstart a rewarding career in customer service.
As part of our team, you’ll be the voice of our clients, delivering exceptional support to customers worldwide. Enjoy a competitive salary, a collaborative work environment, and the chance to grow professionally in one of the most sought-after destinations in Southeast Asia.
If you’re passionate about helping others, thrive in fast-paced settings, and want to work in a culturally rich and inspiring location, this role is perfect for you. Apply today and take the first step toward a fulfilling career with Foundever!
Responsibility
- Provide exceptional customer service via phone, email, or chat, ensuring a positive and professional experience for every customer.
- Handle customer inquiries, complaints, and requests efficiently, offering timely and accurate solutions.
- Maintain a high level of product and service knowledge to address customer needs effectively.
- Document all customer interactions and transactions accurately and thoroughly in the company’s CRM system.
- Collaborate with team members and supervisors to improve service quality and resolve complex issues.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Adhere to company policies, procedures, and compliance standards at all times.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- High school diploma, K-12 certificate, or college degree in any field.
- Excellent English communication skills, both written and verbal.
- Strong problem-solving and multitasking abilities with a customer-centric approach.
- Familiarity with basic computer applications (e.g., Microsoft Office, CRM software).
- Previous BPO or customer service experience is a plus but not required—training will be provided.
- Ability to work in shifting schedules, including nights, weekends, and holidays, as needed.
- Demonstrated patience, empathy, and resilience in handling customer concerns.
- Willingness to relocate or work in Bali, Indonesia (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung).