job description
Join Probe CX as a Day Shift Customer Service Representative in the vibrant heart of Bali! We’re expanding our dynamic team and seeking passionate professionals to deliver exceptional support to our global clients. This role offers a mix of voice and non-voice interactions, ensuring a diverse and engaging workday in a fast-paced, collaborative environment.
As part of our mission to redefine customer experience, you’ll play a key role in resolving inquiries, providing solutions, and building lasting relationships with customers. Enjoy the benefits of a day shift schedule, competitive compensation, and the opportunity to grow within a leading global CX provider—all while living in one of the world’s most sought-after destinations.
If you thrive in a customer-centric role, possess excellent communication skills, and are eager to contribute to a high-performing team, we’d love to hear from you. Apply today and take the next step in your career with Probe CX in Bali!
Responsibility
- Handle inbound and outbound customer interactions via phone, email, chat, and other digital channels with professionalism and empathy.
- Provide accurate, timely, and personalized solutions to customer inquiries, complaints, and requests.
- Maintain a high level of product and service knowledge to deliver confident and effective support.
- Document all customer interactions and transactions detailed and accurately in the CRM system.
- Collaborate with team members and other departments to resolve complex issues and improve customer satisfaction.
- Meet and exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
- Adhere to company policies, procedures, and compliance standards in all interactions.
- Participate in training and development programs to enhance skills and stay updated on best practices.
Qualifications
- Minimum 1-2 years of experience in customer service, call center, or a related field (fresh graduates with strong communication skills are encouraged to apply).
- Excellent written and verbal English proficiency (neutral accent preferred for voice roles).
- Strong problem-solving and multitasking abilities with a customer-first mindset.
- Proficiency in basic computer applications (e.g., CRM software, Microsoft Office, email platforms).
- Ability to work full-time on a day shift schedule (flexibility for occasional overtime may be required).
- Demonstrated patience, resilience, and adaptability in high-pressure situations.
- Prior experience in international customer support is a plus.
- Based in or willing to relocate to Bali, Indonesia (work permit assistance may be provided for qualified candidates).