job description
Join Zen Career as a Customer Service Specialist (Import & Export) in the vibrant heart of Bali! This is your opportunity to build meaningful client relationships while delivering exceptional service that drives long-term business growth in the dynamic Manufacturing, Transport & Logistics sector.
In this role, you will serve as the primary point of contact for international clients, ensuring seamless communication and coordination for import and export operations. Your expertise will help streamline processes, resolve inquiries, and foster trust with global partners. Based in Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a professional environment with a competitive salary of $2,600 – $3,200 per month.
If you’re a detail-oriented professional with a passion for customer service and a knack for logistics, this role offers the perfect blend of career growth and island living. Apply today to take the next step in your career with a forward-thinking company!
Responsibility
- Manage end-to-end customer inquiries related to import and export processes, ensuring timely and accurate responses.
- Coordinate with internal teams (logistics, warehousing, compliance) to resolve client issues and expedite shipments.
- Maintain and update client records, tracking orders, documentation, and delivery statuses in CRM systems.
- Provide proactive communication to clients on shipment delays, customs requirements, or regulatory changes.
- Develop and nurture long-term relationships with international clients to enhance satisfaction and retention.
- Prepare and verify import/export documentation (invoices, packing lists, bills of lading) to ensure compliance with local and international regulations.
- Identify opportunities to improve service efficiency and propose solutions to streamline workflows.
- Collaborate with sales and operations teams to align customer service strategies with business objectives.
Qualifications
- Minimum 2+ years of experience in customer service, preferably in import/export, logistics, or supply chain industries.
- Strong verbal and written communication skills in English; additional languages are a plus.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word).
- Familiarity with international trade regulations, customs procedures, and shipping documentation.
- Exceptional problem-solving skills with a customer-centric approach.
- Ability to work independently and collaboratively in a fast-paced, multicultural environment.
- High attention to detail and organizational skills to manage multiple client accounts simultaneously.
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field is preferred.