job description
Are you a recent graduate eager to kickstart your career in the dynamic world of freight forwarding? Lionheart Freight Pte Ltd is seeking motivated individuals to join our team as Customer Service Specialists. This is a fantastic opportunity to gain hands-on experience in logistics, receive mentorship from industry experts, and grow within a supportive and innovative environment.
As a Customer Service Specialist, you will play a crucial role in ensuring smooth operations and exceptional service for our clients. You'll work closely with our global network of partners, handling inquiries, coordinating shipments, and resolving issues with professionalism and efficiency. Whether you're a fresh graduate or an experienced professional, we welcome your passion and dedication to join our mission of delivering excellence in freight forwarding.
Based in the vibrant locations of Bali, this role offers a unique blend of professional growth and work-life balance. If you're ready to take the first step in your logistics career, apply now and become part of our growing team!
Responsibility
- Handle customer inquiries and provide timely, accurate responses regarding shipment status, documentation, and logistics processes.
- Coordinate with internal teams and external partners to ensure seamless execution of freight forwarding operations.
- Prepare and verify shipping documents, including bills of lading, invoices, and customs declarations.
- Monitor shipment progress and proactively communicate updates to clients and stakeholders.
- Resolve customer complaints or issues with a focus on maintaining high satisfaction and retention rates.
- Assist in tracking and tracing shipments to ensure on-time delivery and compliance with regulations.
- Maintain accurate records of customer interactions, transactions, and service requests.
- Support sales and business development efforts by providing excellent service and identifying upsell opportunities.
Qualifications
- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field (fresh graduates are welcome).
- Strong communication skills in English, both written and verbal.
- Excellent problem-solving abilities and a customer-centric mindset.
- Basic knowledge of freight forwarding, logistics, or international trade is a plus but not required.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and basic data entry skills.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- High attention to detail and organizational skills.
- Willingness to learn and adapt to new processes and technologies.