job description
Join Rockwool as a Customer Service Specialist in a dynamic 1-year contract role based in beautiful Bali. This position offers a unique opportunity to manage key customer interactions, ensuring seamless order processing, delivery coordination, and invoicing while leveraging your expertise in ERP systems like SAP and CRM tools.
As a Customer Service Specialist, you will play a pivotal role in maintaining strong customer relationships, resolving inquiries, and supporting sales forecasts. Your ability to navigate shipping logistics and tax compliance (MYTax) will be essential in delivering exceptional service. This role is perfect for detail-oriented professionals with a passion for customer satisfaction and operational efficiency.
Rockwool is a global leader in sustainable building solutions, and this position allows you to contribute to our mission while enjoying the vibrant culture and work-life balance of Bali.
Responsibility
- Process and manage customer orders accurately and efficiently using SAP and other ERP systems.
- Coordinate delivery schedules with logistics partners to ensure timely fulfillment.
- Handle invoicing, payment tracking, and tax compliance (MYTax) for all transactions.
- Respond to customer inquiries and resolve complaints with professionalism and urgency.
- Collaborate with sales and operations teams to support demand forecasting and inventory planning.
- Maintain up-to-date customer records in CRM systems and ensure data integrity.
- Generate reports on order status, delivery performance, and customer feedback.
- Assist in training new team members on customer service protocols and systems.
Qualifications
- Bachelor’s degree in Business Administration, Logistics, or a related field.
- Minimum 2 years of experience in customer service, order management, or supply chain roles.
- Proficiency in SAP or other ERP systems; experience with MYTax is a plus.
- Strong knowledge of shipping logistics, CRM tools, and invoicing processes.
- Excellent communication skills in English (written and verbal).
- Ability to multitask, prioritize workloads, and meet deadlines in a fast-paced environment.
- Problem-solving mindset with a customer-centric approach.
- Familiarity with Microsoft Office Suite (Excel, Word, Outlook).