job description
Are you a detail-oriented professional with a passion for customer service and sales support in the heavy vehicle industry? HR Focus is seeking a dynamic Customer Service & Sales Support Executive to join our team in Bali, Indonesia. In this role, you will play a pivotal part in sourcing and purchasing heavy vehicle spare parts while providing exceptional customer service to our clients.
As the backbone of our operations, you will collaborate with suppliers, manage inventory, and ensure seamless transactions for our customers. This is an excellent opportunity for individuals with a strong background in logistics, procurement, or customer support to grow their career in a fast-paced and rewarding environment. If you thrive in a role that combines technical knowledge with interpersonal skills, we want to hear from you!
At HR Focus, we value innovation, teamwork, and a customer-first approach. Join us and be part of a company that is committed to delivering excellence in the heavy vehicle spare parts industry. Enjoy a competitive salary, professional development opportunities, and a vibrant work culture in the heart of Bali.
Responsibility
- Manage and coordinate the purchasing and sourcing of heavy vehicle spare parts from local and international suppliers.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Assist the sales team with order processing, quotations, and follow-ups to ensure timely delivery of products.
- Maintain accurate records of transactions, inventory levels, and customer interactions in the company database.
- Collaborate with logistics partners to ensure efficient and cost-effective delivery of spare parts.
- Monitor market trends and supplier performance to identify opportunities for cost savings and improved service.
- Prepare reports on sales performance, customer feedback, and inventory status for management review.
- Support marketing initiatives by providing product information and assisting with promotional activities.
Qualifications
- Minimum of 2-3 years of experience in customer service, sales support, or procurement, preferably in the automotive or heavy vehicle industry.
- Strong knowledge of heavy vehicle spare parts, sourcing strategies, and inventory management.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and suppliers.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with ERP or inventory management software.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are a plus.
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field is preferred.