job description
Join STT Engineering, a dynamic and innovative engineering solutions provider, as our Customer Service & Sales Order Administrator based in Bali! This is a fantastic opportunity to play a pivotal role in ensuring seamless customer experiences while managing critical sales order processes. If you thrive in a fast-paced environment, excel at problem-solving, and have a passion for delivering exceptional service, we want you on our team!
In this role, you will be the bridge between our customers and internal teams, ensuring smooth order processing, timely deliveries, and effective resolution of customer inquiries. You’ll work closely with sales, logistics, and production teams to coordinate delivery schedules, manage documentation, and maintain high levels of customer satisfaction. This position is perfect for a detail-oriented professional with strong organizational skills and a customer-first mindset.
As part of our team, you’ll enjoy a collaborative work environment, opportunities for professional growth, and the flexibility to work remotely from stunning locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. If you’re ready to take your career to the next level while enjoying the vibrant culture and lifestyle of Bali, apply now!
Why Join STT Engineering?
- Work with a forward-thinking company in the engineering industry.
- Remote work flexibility in one of the world’s most desirable locations.
- Competitive salary and opportunities for career advancement.
- Be part of a team that values innovation, collaboration, and customer satisfaction.
Responsibility
- Manage and process daily sales orders, ensuring accuracy and timely fulfillment.
- Coordinate with internal teams (sales, logistics, production) to plan and schedule deliveries.
- Resolve customer complaints and inquiries promptly and professionally, maintaining high levels of satisfaction.
- Prepare and maintain sales order documentation, including contracts, invoices, and delivery notes.
- Monitor order status and proactively communicate updates to customers and internal stakeholders.
- Liaise with logistics providers to ensure on-time delivery and address any shipping-related issues.
- Generate reports on sales order metrics, customer feedback, and delivery performance.
- Assist in improving customer service processes and workflows to enhance efficiency.
Qualifications
- Minimum 2 years of experience in customer service, sales order administration, or a related role.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent communication skills in English (written and verbal).
- Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with ERP or CRM systems is a plus.
- Ability to work independently and collaboratively in a remote team environment.
- Problem-solving mindset with a proactive approach to resolving customer issues.
- Familiarity with logistics and supply chain processes is advantageous.
- Prior experience in the engineering or manufacturing industry is a bonus.