job description
Join TTEC in Bali and launch your career in customer service with a global leader in customer experience solutions. As a Customer Service Representative (Voice Account), you will be the voice of our clients, delivering exceptional service and building lasting customer relationships. This role offers a dynamic work environment, competitive compensation, and opportunities for career growth in the heart of Bali.
At TTEC, we believe in empowering our employees to succeed. You’ll work alongside a supportive team, receive comprehensive training, and have access to cutting-edge tools to excel in your role. Whether you're assisting customers with inquiries, resolving issues, or providing product support, your contributions will directly impact customer satisfaction and business success.
Bali offers a unique blend of work-life balance, with its vibrant culture, stunning landscapes, and welcoming community. If you’re passionate about helping others and thrive in a fast-paced environment, this is your opportunity to start strong with TTEC.
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information and resolve customer inquiries or complaints efficiently.
- Document customer interactions and updates in the CRM system.
- Meet or exceed performance metrics, including call quality and resolution time.
- Collaborate with team members and supervisors to improve customer service processes.
- Stay updated on product knowledge and company policies to deliver informed support.
- Uphold TTEC’s values of integrity, excellence, and customer-centricity in every interaction.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Excellent verbal and written communication skills in English.
- Previous experience in customer service or a call center environment is preferred.
- Strong problem-solving skills and ability to multitask in a fast-paced setting.
- Proficiency in basic computer applications and CRM software.
- Willingness to work in shifting schedules, including weekends and holidays.
- Positive attitude, resilience, and a passion for helping others.