job description
Join Concentrix in beautiful Bali as a Retail Account Specialist and become part of a dynamic team dedicated to delivering exceptional customer service. This role offers a competitive salary of up to ₱20,000 per month, along with opportunities for career growth in a global company.
As a Retail Account Specialist, you will handle customer inquiries, resolve issues, and ensure a seamless retail experience. This position is perfect for individuals with strong communication skills and a passion for customer satisfaction. Enjoy the vibrant culture of Bali while building a rewarding career with Concentrix.
Apply today and take the first step toward a fulfilling career in customer service!
Responsibility
- Handle inbound and outbound customer calls with professionalism and efficiency.
- Provide accurate information about products, services, and promotions.
- Resolve customer complaints and issues in a timely manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to achieve performance targets.
- Upsell and cross-sell products to enhance customer experience.
- Adhere to company policies and procedures while delivering exceptional service.
- Participate in training and development programs to improve skills.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Excellent verbal and written communication skills in English.
- Previous experience in customer service or retail is an advantage.
- Strong problem-solving and multitasking abilities.
- Proficiency in using computers and customer service software.
- Ability to work in a fast-paced environment with a positive attitude.
- Willingness to work in shifting schedules, including weekends and holidays.
- Residence in or willingness to relocate to Bali.